Health E-Counselling safeguards your information through end-to-end encryption using SSL/TLS technology and the website is hosted on Canadian servers. Health E-Counselling uses OnCall software as the platform for online sessions and this software is compliant with healthcare regulations including the Personal Health Information Protection Act (PHIPA) and the Personal Information Protection and Electronic Documents Act (PIPEDA). OnCall servers are also located in Canada. The following link details how OnCall protects your privacy: https://oncallhealth.ca/privacy/
While extensive measures have been taken to ensure your privacy, there are no guarantees that information is 100% secure when using online services. You can help ensure your privacy by avoiding use of public computers or engaging in service while on a shared network, such as public Wifi networks or Hotspots. It is recommended that you use an email account that is password protected that only you can access. For your added protection, avoid the use of “auto-remember” for usernames and passwords. It is your responsibility to ensure that your end of communication will be private and secure.